Use a type A/B 1.1 or later USB cable that is no longer than 6 feet. Make sure you're using the correct type of USB cable and it is connected properly: The installation may stall if there is a problem with your USB cable connection or if a previously installed copy of the software is still partially installed on your computer.ġ.
Part 2: Troubleshoot your machine's connection Once the firmware is updated, you may connect the Brother machine back to your original computer using the USB 3.0 port and complete the installation. Once you have connected to the second computer and can print, update the firmware on the Brother machine.Ĭ. Connect the Brother machine to a different computer running an operating system other than Windows 8, 8.1, or 10 and install the software.ī.
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